This information is our Privacy Notice. It explains what we do with your personal information, why we want to use it, how we protect it, and what rights you have to control our use of your personal data.
The most important fact is that it’s your personal data. We have complete respect for your rights and we will only use it where necessary to deliver our services to you or your employer, or to keep you up to date about developments in our products.
The data controller is Deskworks LLC, 100 S. Murphy Avenue, Suite 200, Sunnyvale, CA, 94086, USA.
If you want to contact us about any of the points on this notice, or just generally about how we protect your privacy, please email us at privacy@satellitedeskworks.com. We use this email address for all data protection and data access matters.
We use information for a few different purposes and these each have a different lawful basis. This section describes these in detail and, although it’s technical, we’re required by law in some countries to explain this to you.
We hold your name, contact details and payment method information because we have a contractual obligation to deliver services to you. We need these details to deliver our services (such as send you update emails when you need to take actions, send you invoices, charge for payment and so on.) We will hold your information for seven years after the expiry of your Deskworks subscription, for legal and financial records. However, if you want your contact details removed from our database after termination of services, contact us and we will remove all information except for your client name and transaction history.
We may continue to contact you with information about our services because we think you will find it useful. We believe we have a legitimate interest in this direct marketing activity (and this is also permitted under the Privacy and Electronic Communications Regulations or “PECR”), but you are always able to unsubscribe by clicking the link at the bottom of the emails we send, or by emailing us at privacy@satellitedeskworks.com.
You should note that we may have been given your personal or business email or phone number by you or your employer; we may not have collected it from you directly. We hold your name and contact details so that we can assist you with use of Deskworks or provide other information to you about the product. We have a legitimate interest in being able to use your information in this way. We will hold your personal information for seven years after the expiry of your employer’s Deskworks subscription, for legal and financial records. However, if you want your contact details removed from our database after termination of services or your employment, contact us at privacy@satellitedeskworks.com and we will remove your contact details. Logs that track transactions within your company’s instance of Deskworks will continue to display your name for audit purposes.
If you are a supplier or other business associated with Deskworks’ field of work, we will hold your contact details because we have a legitimate interest in doing business with your company. We will aim to hold this information for three years after we were last in contact with you. It’s possible we picked this information up from public directories (such as LinkedIn and internet searches) or that you passed your details to us with a business card.
If you visit our website or use our web app (by creating an account &/or logging in to an instance of Deskworks,) we use Google Analytics and Hotjar on our website to track user activity, so we can improve our service. We may record your computer’s IP address for marketing purposes and so we can tell how each user and repeat visitor is using our site. (Your IP address is also a piece of your personal data.) We have a legitimate interest in tracking user journeys on the site so that we can improve our service. We will hold IP information for three years from the time of your last visit to our site or application.
If you’re not an existing customer we may have your contact details on our marketing list so we can send you emails and newsletters about our service, along with information we think you’ll find interesting and useful. We will only send you this information if we have your consent (which you gave to us by ticking a consent box when you signed up to our lists or requested information) or if you have reached out to us by phone, email or in person. You may withdraw consent at any time – usually this is easiest by choosing the “unsubscribe” option at the bottom of information we send to you. You can also email us at privacy@satellitedeskworks any time. Please note that if you do this, we will delete your records on our marketing list.
If you remain on our marketing list, we will hold your information for three years from the time we last checked that you wanted to receive communication from us.
We use a number of different service providers (acting as “data processors”) who provide IT, payment processing and support services to enable us to operate our business and the services we provide to our users and partners. Your personal data is transferred to (and stored by) these data processors, who generally fall under the following categories:
For security reasons (to reduce the risk of phishing attacks to our customers) we do not name all our service providers in this notice. The types of personal data that may be transferred to our data processors are set out above. Please contact us at privacy@satellitedeskworks.com for further information on specific data processed or on specific data processors.
Other circumstances in which we may share personal data with third parties
We may also share your personal data with the following third parties in certain circumstances:
We will not sell or rent your information to third parties and we will never share your information with third parties for marketing purposes other than our own marketing activity.
If you have any questions, concerns or just want some more information about our privacy management, drop us a line at privacy@satellitedeskworks.com
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